Privacy Policy

Last updated: 25 October 2026

1. Who I am

Flourish with Dr Lolu is run by Parakletus Life Limited, a company registered in England and Wales (company number 09552454). Our registered office is Pishon Gold House, 12 Old Foundry Road, Ipswich IP4 2AS.

Parakletus Life Limited is the data controller for your information. That means we decide how and why it is used. In this policy, "I", "we" and "us" mean Parakletus Life Limited, and "you" means anyone who uses this website, contacts me or uses my services.

If you have any questions about this policy or your information, email enquire@flourishwithdrlolu.co.uk.

2. What this policy covers

This policy explains what information I collect when you visit this website, contact me, sign up to my newsletter or book coaching, and how I look after it. It does not cover other websites I link to, including social media. Please read their own privacy policies.

3. What information I collect

Information you give me

  • Your name, date of birth and contact details (email, phone and WhatsApp number)

  • Where you live, including your country and time zone

  • Booking and payment details. Card and bank payments are handled by my payment providers. I never see or store your full card details.

  • Anything you tell me when you contact me, book a call or take part in coaching

  • Health information, if you book coaching (see section 4)

Information collected automatically

When you visit this website, I may collect your IP address, the date and time of your visit, how often you visit and how you use the site. Some of this is collected through cookies (see section 11).

4. Health information for coaching clients

If you book a coaching session, I will ask you about your health. This includes your medical history, medicines, test results, measurements, lifestyle, wellbeing, and anything else you choose to tell me in sessions or by message. UK data protection law treats health information as "special category" data, so I take extra care with it.

I use your health information only to prepare for, deliver and follow up your coaching, and to keep our sessions safe. I don't use it for marketing, I don't sell it, and I don't share it with your employer or anyone else without your permission.

I only use your health information with your explicit consent, which you give when you complete my intake form. You can withdraw your consent at any time (see section 10).

I would only share your health information without your consent if I believe you or someone else is at serious risk of harm, or if the law requires it. Wherever possible, I will talk to you first.

5. How I use your information, and the legal basis

UK data protection law says I must have a lawful reason to use your information. These are mine.

What I use it for

Lawful basis

Answering your questions and enquiries

Legitimate interests (replying to people who contact me)

Booking, delivering and following up calls and coaching, and taking payment

Contract (providing the service you have booked)

Using your health information for coaching

Explicit consent (UK GDPR Article 9(2)(a))

Keeping coaching records after our work ends

Legal obligation and legitimate interests (meeting my professional, insurance and tax duties, and responding to any claims, including under Article 9(2)(f))

Sending my newsletter and news about my services

Consent (see section 6)

Keeping business records and improving my website and services

Legitimate interests (running my business well)

6. Newsletter and marketing

I only send you my newsletter or news about my services if you have signed up or ticked a box to say yes. You can unsubscribe at any time using the link at the bottom of every email, or by emailing me. Unsubscribing does not affect any coaching you have booked.

7. Who I share your information with

I never sell your information. I use trusted providers to run my business, and they only use your information on my instructions:

  • Google Workspace: email, forms, file storage and booking

  • Zoom: online sessions

  • WhatsApp: messages and voice notes

  • Stripe and Paystack: payments

  • Mailchimp: newsletter

  • My website host: running this website

I may also share information with my professional advisers (such as my accountant, insurer or lawyer) where needed, or where the law requires it.

If the business is ever sold or merged, your information may be passed to the new owner, who would have to look after it in line with this policy.

8. Clients outside the UK

I work with clients in the UK, Nigeria and elsewhere. Wherever you live, I handle your information to UK standards. If the data protection law where you live gives you extra rights, such as the Nigeria Data Protection Act 2023, I will respect those too.

Some of my providers may store information outside the UK. When they do, they use the safeguards UK law requires, such as approved contract terms.

9. How long I keep your information

  • Coaching records, including your intake form and session notes: seven years after our last session. This is so I can answer any questions or claims about the coaching I provided.

  • Payment and financial records: six years after the end of the financial year they relate to, as UK tax law requires.

  • Newsletter details: until you unsubscribe.

  • Enquiries that don't lead to a booking: only as long as needed to reply to you.

After that, I delete your information securely. Copies may remain in secure backups for a short time before they are overwritten.

10. Your rights

You have the right to:

  • ask for a copy of the information I hold about you

  • ask me to correct anything that is wrong or incomplete

  • ask me to delete your information

  • ask me to limit how I use it

  • object to me using it, where I rely on legitimate interests

  • ask me to send your information to you or someone else in a usable format

  • withdraw your consent at any time

If you withdraw consent for your health information, I will stop using it for coaching. I may still need to keep the records I already hold for the period in section 9, for legal and insurance reasons, but I won't use them for anything else.

To use any of these rights, email enquire@flourishwithdrlolu.co.uk. I will reply within one month. There is usually no charge.

11. Cookies

This website uses analytics cookies to count visitors and see how people use the site, so I can improve it. A message asks for your consent before these cookies are set. You can say no, or change your browser settings to block or delete cookies, though some parts of the site may not work as well. You can find out more at aboutcookies.org.

12. Keeping your information safe

I use secure, password-protected systems and two-step sign-in where available, and I only give access to people who need it to support my work. If there is ever a data breach that puts you at risk, I will tell you and, where required, the Information Commissioner's Office. For general advice on staying safe online, visit Get Safe Online.

13. Changes to this policy

I may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If I make an important change that affects how I use your health information, I will tell you directly.

14. Contact and complaints

If you have a question or concern, please contact me first and I will do my best to put it right:

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk or on 0303 123 1113. If you live outside the UK, you can also contact the data protection authority where you live.

This policy is governed by the law of England and Wales.